Refund policy

1. What you buy

We sell one-time credit packs. There is no subscription: nothing renews or is charged automatically. 1 credit equals 1 generated or edited image.

• Starter: $10 for 20 credits.
• Author: $20 for 45 credits.
• Publisher: $50 for 120 credits.

2. Unused credits: full refund within 14 days

You can get a full refund for a pack if you request it within 14 calendar days of the purchase and your balance still holds all of that pack’s credits (for example, 20 credits if you bought the Starter pack). When it is refunded, those credits are removed from your account.

3. Credits already used

Credits that have been used are not refundable, because each one corresponds to an image that was already generated. Not liking a result is not considered a failure: you can ask for another version or for changes in the chat.

The exception is a technical failure. If a generation fails, the credit returns to your balance automatically, without you having to ask. If you notice a technical problem that was not fixed on its own (for example, a credit was deducted and you did not get the image), email us and we will review it to return your credits or your money.

4. Welcome credits

The 3 welcome credits are free, so they are not refundable and cannot be exchanged for money.

5. How to request a refund

• Email carlos@kdpcoloringbook.com and include the email address on your account.
• Include the purchase date, the pack and, if you have it, the Dodo Payments order number or receipt.
• Dodo Payments, as merchant of record, processes the refund to your original payment method. How long it takes to show up depends on your bank or card issuer.
• When a pack is refunded, the credits from that pack are removed from your account.

6. Duplicate or unauthorized charges

If you see a duplicate charge, a purchase you did not make or credits you paid for that do not appear, email us as soon as possible. We will review the payment record and your credit history and, where appropriate, return your money or credits.

If you have a problem with a charge, email us before opening a dispute with your bank: we can usually resolve it faster.

7. If you delete your account

Deleting your account means losing any unused credits. If you want a refund for a pack, request it before deleting your account.

8. Your consumer rights

This policy does not limit any mandatory rights granted to you by applicable law, including the right of withdrawal where it applies under Colombian law, with its legal exceptions (for example, for digital services that have already started with your agreement).